Refund Policy

Return, Replacement, Refund Policy
Effective Date: October 23, 2025

Thank you for shopping with D’velour!
We are committed to delivering high-quality fashion pieces and ensuring your satisfaction. If you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns & Replacements

  • Returns: We offer refunds only for items that are damaged, defective, or have a manufacturing flaw, provided a video recording is made at the time of package opening to document the issue.

  • Replacements: We accept replacements if the item received does not fit as expected (size issue). Please note, for replacements due to size, you will be responsible for the shipping charges to return the product.

  • Condition of Item: To be eligible for a return or replacement, the item must be unused, unwashed, and in its original packaging with all tags intact.

  • Non-Returnable Items: Certain items such as innerwear, accessories, sale items, or customized products are not eligible for returns due to hygiene and sale conditions.

2. Return & Replacement Process

  • Initiating a Return/Replacement:

    • For a return (damaged, defective, or wrong product), or a replacement (size issue), please email us at Dveloursupport@gmail.com with:

      • Your order number

      • Clear photos or a video showing the issue (for damaged or defective items)

      • Reason for return/replacement

  • Video Requirement: If your item is defective or damaged, please ensure to record a video at the time of opening the package to capture the condition of the product and packaging. This helps us quickly resolve your issue.

  • Response Time: Our support team will review your request and get back to you within 24-48 business hours.

  • Return Shipping for Replacements: If you're requesting a replacement for a size issue, you will be responsible for return shipping. We'll assist you with the return address and shipping instructions.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Refund Approval: If the return is approved (for damaged, defective, or incorrect products), refunds will be processed to your original payment method within 5-7 business days.

  • Shipping Charges: Shipping charges (if any) are non-refundable.

  • If your refund is delayed beyond 7 business days after approval, please contact us at Dveloursupport@gmail.com for assistance.

4. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with photos or a video of the item and packaging.

  • We will either replace or refund the product at no additional cost to you.

5. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or refund:

  • Innerwear or lingerie

  • Accessories

  • Sale or clearance items

  • Customized or personalized products

6. Contact Us

If you have any questions or concerns about our return, replacement, or refund process, please reach out to us:

📧 Email: Dveloursupport@gmail.com
📞 Phone: +91 70200 65169

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

Our Promise:
At D’velour, your satisfaction is our top priority. We strive to handle all return, replacement, and refund requests with fairness, care, and transparency. Thank you for your trust in us!