Refund Policy

Return & Refund Policy

Effective Date: October 23, 2025

Thank you for shopping with D’velour!
We take great care in creating and delivering high-quality fashion pieces.
If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns are accepted only if the item is unused, unwashed, and in its original packaging with all tags intact.

  • To be eligible, you must request a return within 7 days of receiving your order.

  • Please note that certain items (such as innerwear, accessories, or discounted items) may not be eligible for return due to hygiene or sale conditions.

2. Return Process

To initiate a return:

  1. Email us at Dveloursupport@gmail.com with your order number, reason for return, and supporting images (if applicable).

  2. Our team will review your request and respond within 24–48 business hours.

  3. Once approved, we’ll arrange a reverse pickup or guide you on how to send the item back to us.

Please ensure the product is securely packed to avoid damage during transit.

3. Refunds

  • Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

If your refund is delayed beyond 7 business days after approval, please contact us at Dveloursupport@gmail.com, and we’ll assist right away.

4. Exchanges

We currently offer exchanges only for size issues or defective products (subject to availability).
If the same item is not available, we will issue a refund or store credit as per your preference.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Please notify us within 48 hours of delivery at Dveloursupport@gmail.com with photos of the item and packaging.

  • We’ll prioritize your request and either replace or refund the product at no additional cost.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Innerwear or lingerie

  • Accessories

  • Sale or clearance items

  • Customized or personalized products

7. Contact Us

If you have any questions or concerns about our return and refund process, please reach out to us:

📧 Email: Dveloursupport@gmail.com
📞 Phone: +91 70200 65169

Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST).

Our Promise

At D’velour, your happiness matters most.
We handle every return and refund request with fairness, care, and transparency — because your trust is the foundation of everything we do.